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Gong integration dashboard
Connect your demos with Gong to track demo engagement and send demos directly within Gong Engage. The Gong integration enables bidirectional data flow between Navattic and Gong, allowing you to automatically send demo engagement data to Gong as Digital Interactions and create interactive demos directly in Gong’s email composer.

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How it works

The Gong integration provides two main capabilities:
  1. Track Demo Engagement in Gong: Automatically send demo engagement data from Navattic sessions to Gong as “Digital Interactions”. This includes visitor information, session metrics, interest areas, and engagement data.
  2. Use Demos in Gong Engage: Create and insert interactive Navattic demos directly into the Gong Engage email composer without leaving Gong, with image previews to catch recipients’ attention.
The Gong integration requires both admin-level setup and user-level authentication. Admins must configure the OAuth app in Gong and enable the feature flag, while individual users connect their Gong accounts to enable playbooks and email composer features.

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Setup overview

1

Create a Gong OAuth App

An admin must create an OAuth app in Gong to enable the integration:
  1. Log in to your Gong account as an administrator
  2. Navigate to Settings → API → Create an App
  3. Configure your app with the following settings:
    • App Name: Navattic Integration (or your preferred name)
    • Redirect URI: https://app.navattic.com/oauth/gong/
    • Required Scopes:
      • api:integration-settings:write - For integration settings
      • api:digital-interactions:write - For creating digital interactions
  4. Save the app and note your Client ID and Client Secret
The redirect URI must match exactly what’s configured in Gong.
2

Connect Your Gong Account

Connect your Gong account to enable playbooks and email composer features:
  1. Navigate to Settings → Integrations → Gong
  2. Click the “Connect” button
  3. You’ll be redirected to Gong’s authorization page
  4. Review the requested permissions and click “Authorize” or “Allow”
  5. You’ll be redirected back to Navattic
  6. The integration status should show as “Connected”
Without connecting your Gong account, playbooks will not send data to Gong and the email composer feature will not be available.

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Digital Interactions

When visitors complete Navattic demo sessions, the integration automatically creates Digital Interactions in Gong via their API. These interactions include:
  • Person details: Email, name, location, company
  • Content information: Demo title, share link URL
  • Custom fields: Session length, total time, interest areas, interest levels, location, company info
  • Engagement metadata: Event timestamp, session ID
Digital Interactions are sent when a playbook action is triggered. For visitor playbooks, the visitor must have an email. For account playbooks, the account must have a website domain.

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Email Composer Integration

Gong integration dashboard
Users can access Navattic directly within Gong’s Engage email composer interface to create and insert interactive demos into their emails. The demo is inserted as an interactive HTML element with a GIF preview.
The email composer integration requires the Gong integration to be connected at the user level. Ensure you’ve completed Step 4 above before using this feature.

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Common Use Cases

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Track Identified Visitors in Gong

Automatically send visitor engagement data to Gong when prospects identify themselves in your demo. Setup:
  1. Ensure your Gong integration is connected
  2. Go to Playbooks section in the Gong integration settings
  3. A default playbook “Track identified visitors in Gong” is automatically created for visitor-type events
  4. The playbook triggers on Identified visitor events
  5. When a visitor provides their email/contact info, a Digital Interaction is automatically created in Gong
Customization: You can edit the playbook to adjust:
  • Audience filters (which visitors trigger the action)
  • Additional custom fields sent to Gong

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Track Engaged Accounts in Gong

Send account-level engagement data to Gong for high-value accounts showing strong engagement signals. Setup:
  1. Ensure your Gong integration is connected
  2. A default playbook “Track engaged accounts in Gong” is automatically created for account-type events
  3. The playbook triggers on accounts with:
    • Engagement: true
    • Confidence Score: High or Very High
  4. When triggered, sends comprehensive account data to Gong

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Insert Demos in Gong Emails

Create and insert interactive Navattic demos directly into emails you’re composing in Gong.

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FAQs

If you’re experiencing issues with the Gong integration:
  1. Verify your Gong account is connected: Navigate to Settings → Integrations → Gong and confirm your account shows as “Connected”
  2. Check playbook configuration: Ensure your playbooks are active and have the correct audience filters
  3. Verify admin setup: Confirm that the admin has completed the OAuth app setup and feature flag configuration
  4. Check data requirements:
    • Visitor playbooks require visitor email
    • Account playbooks require account website domain
The integration sends Digital Interaction events including person details (email, name, location), company information (name, domain) when available, content details (demo title, share link URL), and custom fields like session length, total time, interest areas, interest levels, location, and company information.
No, you can use either or both:
  • Visitor playbook: Tracks individual prospects regardless of company association
  • Account playbook: Tracks at the company level with company data included

Email alerts

Learn about email notifications for demo engagement

Monitoring activity

Track and monitor demo engagement activity

Playbooks

Learn how to set up and configure playbooks