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Stay in the loop when prospects engage with demos shared through Launchpad. With Slack notifications, reps receive direct messages from the Navattic Slack Bot as soon as someone views or interacts with a demo they’ve shared—enabling timely follow-ups at the right moment.
Slack notifications for Launchpad work differently than the general Slack integration. Launchpad Slack notifications are sent as direct messages to individual reps, while the general integration sends messages to channels via Playbooks.

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How it works

Slack notifications for Launchpad require both admin-level setup and per-rep authentication. Once configured, notifications are automatically enabled when reps toggle them on while creating share links.

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Setup overview

Slack notifications only work if the rep has authenticated their Slack account. Even if notifications are toggled on when creating a share link, no notifications will be sent if the rep hasn’t completed the personal authentication step.
1

Admin connects Slack workspace (one-time)

An admin connects Slack via OAuth at the workspace level. This creates a workspace-level integration with the Slack access token that enables notifications for all reps.Navigate to Settings > Integrations > Slack > Connect and authorize the Navattic app to access your Slack workspace.
2

Each rep authenticates their Slack account (one-time)

Important: Each rep must authenticate their individual Slack account once before they can receive notifications.This links their Slack account to their Navattic account and is a requirement for Slack notifications to work. Without this step, reps will not receive any Slack notifications even if they toggle notifications on when creating share links.Authentication happens automatically when you first enable Slack notifications in the share link settings. A new browser tab will open to complete the Slack OAuth flow, then close automatically once authentication is complete.
3

Create share links with notifications enabled

When creating a share link, toggle Slack notifications ON in the share link settings.Notifications are sent as direct messages from the Navattic Slack Bot to the rep who created the share link.

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Setting workspace defaults

Admins can configure default notification settings at the workspace or project level via Launchpad settings. These defaults determine whether Slack notifications are enabled by default when reps create new share links. To configure defaults:
  1. Navigate to Launchpad > Settings > Share defaults
  2. Under Alerts, expand the Slack alerts section
  3. Toggle the default notification settings for:
    • Visitor notifications
    • Re-share notifications
Workspace defaults only control whether notifications are enabled by default when creating new links. Notifications will only work if the rep has authenticated their Slack account in Step 2 above.

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Notification types

Reps can receive the following types of Slack notifications:
  • Visitor notifications: Get notified when someone views or engages with a demo you’ve shared
  • Re-share notifications: Get notified when a recipient shares your demo with other stakeholders (if the demo share button is enabled)

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Troubleshooting

If you’re not receiving Slack notifications:
  1. Verify you’ve authenticated your Slack account: Navigate to Settings > Integrations > Slack and confirm your account is connected
  2. Check that Slack notifications are enabled on your share link: When creating or editing a share link, ensure the Slack notifications toggle is turned on
  3. Confirm the admin has connected the workspace: The workspace-level Slack integration must be set up by an admin before individual reps can authenticate

Email alerts

Learn about email notifications for demo engagement

Customize share defaults

Configure default notification settings for your team

General Slack integration

Set up channel-based Slack notifications via Playbooks