How Ride Along works
When you start a Ride Along session, you choose whether the agent listens from your computer or joins your video call directly.- Listen from this computer: The agent runs on your Mac and hears the call through your microphone. Only you see the Ride Along bar. Use this for phone calls or when you do not want to admit a bot to the video call.
- Join the meeting: Paste a Zoom, Google Meet, Teams, or Webex link and the Live Agent joins as a participant. Everyone on the call sees the agent. The agent speaks only when you ask it to or when it presents a flow.
Start a Ride Along session
1
Open the Ride Along bar
Click the Navattic icon in your menu bar to open the Ride Along bar.
2
Pick an agent
Select the Navattic Agent you want to use from the Agent dropdown in the setup panel.
3
Add a meeting link (optional)
To bring the agent into a video call, paste the meeting URL into the Meeting link field. Leave it blank to listen from your computer only.
4
Start the session
Click Join meeting if you added a meeting link, or Start listening to begin without a meeting link.The bar shows Starting with a spinning indicator while the session connects. Controls appear once the agent is ready to listen.
During a session
Once the session is ready, the Ride Along bar shows your session controls. Without a meeting link (local listening)- Stop: Ends the session.
- Mute / Unmute: Pauses and resumes microphone listening. Use this if you want to type a question instead of speaking.
- Timer: Shows how long the session has been running.
- Agent name and status: Shows the Live Agent’s name and connection state. A green dot means connected.
- Mute / Unmute: Mutes or unmutes the Live Agent’s microphone in the meeting.
- Remove from call: Takes the Live Agent out of the video call while keeping your local session running.
- Timer: Shows how long the session has been running.