Conversations

The Conversations page gives you a detailed view of individual Navattic Agent sessions. Navigate to Agents > Conversations to see a list of all sessions, including visitor name, demo used, session duration, and when it took place.

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Filtering conversations

Use the filter menu to narrow the conversation list by:

• Demo: Show sessions for a specific Navattic Agent.
• Duration: Filter by session length range.
• Turns: Filter by the number of conversation exchanges (visitor messages plus agent responses) in the session. Use this to find high-engagement sessions or to exclude very short sessions.

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Viewing a session transcript

Click any conversation to open the session detail page. The Transcript card shows the full back-and-forth between the visitor and the agent, with timestamps and signals detected during the session.

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Replaying a session

On any conversation detail page, click the Replay button in the transcript card header to open a fullscreen session replay. The replay includes:

• Transcript: The complete conversation with timestamps.
• Capture playback: A synchronized recording of the agent navigating your environment, scrubbed to each conversation turn.
• Stage timeline: A visual indicator of which demo stage was active at each point in the session.
• Eval flags: Automated quality signals logged during the session.

Use session replays to review how visitors experienced your demo, identify where conversations stalled, and find opportunities to improve your flows or agent configuration.