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Signals are workspace-level buying-intent indicators that the AI detects from visitor conversations across all your Navattic Agents. When a visitor’s words match a signal you’ve defined, the detection is logged and visible in your analytics. Navigate to Agents > Signals to manage your signals.

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Default signals

Every workspace comes with a set of pre-configured signals organized into categories: You can edit, disable, or delete any of these defaults, or add your own. The Knowledge gap signal detects when the agent acknowledges it cannot confirm something or offers to follow up, useful for identifying topics to add to your knowledge base.

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Creating a signal

1

Add a category

Signals are organized into categories (for example, “Pricing interest” or “Competitor mentions”). Click Add category to create one, then give it a name.
2

Create a signal

Inside a category, click Add signal. Give the signal a name (e.g., “Asked about enterprise pricing”), choose an icon, and write a detection prompt.The detection prompt tells the AI what to look for in the conversation. Be specific:Example: “The visitor has asked about pricing, pricing tiers, or how much the product costs.”
3

Enable the signal

Signals are enabled by default. Use the toggle to disable a signal without deleting it.

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Viewing signal detections

Signal detections appear in the transcript on each conversation detail page, marked with the signal name and icon. Aggregate signal data (counts and daily trends) is available on the Signals page.
Use signals to identify which topics come up most in demos and use that to refine your Conversation Builder topics and starters.