Playbooks

Playbooks Logs

Info
Message
Description
Running action
Playbook action has started running
Initiating [X] actions
Playbook was triggered and the actions associated with it have been deployed (not necessarily started yet).
Playbook has been initiated
Playbook was deployed (not necessarily started yet)
Contact synced successfully
 HubSpot contact finished syncing successfully.
Timeline events ([X]) sent successfully
Timeline events were successfully created for the HubSpot contact corresponding to the session
Company synced successfully 
Action for syncing the company completed successfully
Successfully synced contact to Marketo cookie
Marketo cookie was found for visitor and was successfully synced to the Marketo program
Successfully synced Pardot prospect
Sync prospect to Pardot was completed successfully.
Successfully synced lead/contact in Salesforce 
Syncing Salesforce lead/contact completed successfully.
Successfully synced Salesforce account
Syncing Salesforce account completed successfully.
Successfully sent event to Segment 
The session event was successfully sent to Segment.
Successfully sent Slack message
The session event was successfully sent to Segment.
Successfully sent event to webhook
The session event was successfully sent to the Webhook.
Did not run because the company did not match the audience 
Company playbook was triggered by a session, but the session did not match the audience.
Did not run because the visitor did not match the audience 
Visitor playbook was triggered by a session, but the session did not match the audience
Did not run because email and HubSpot cookie were missing for visitor 
Sync contact or timeline events was triggered for HubSpot, but the session does not have an email or a HubSpot cookie associated with it, so a contact could not be found or created
Did not run because contact does not already exist in HubSpot 
HubSpot sync contact action was triggered with update only sync mode, but the contact does not already exist in HubSpot, so there is nothing to update
Did not run because there are no company field mappings specified
Company sync action was run, but the integration configuration does not specify any field mappings, so there is nothing to do
Did not run because domain could not be found for the company
Company sync action was run, but there is no company domain associated with the company, so syncing cannot be done.
Did not run because company does not already exist in HubSpot
HubSpot sync company action was triggered with update only sync mode, but the company does not already exist in HubSpot, so there is nothing to update
Did not run because email could not be found 
Sync visitor was triggered for Marketo/Pardot/Salesforce/Slack, but the session does not have an email associated with it, so syncing cannot be done.
Did not run because visitor does not exist in Marketo program
Sync Marketo visitor action was run with update only sync mode, but the visitor does not already exist in the Marketo program, so there is nothing to update.
Did not run because prospect does not already exist in Pardot
Sync Pardot visitor action was run with update only sync mode, but the visitor does not already exist in the Pardot instance, so there is nothing to update.
Did not run because lead/contact does not already exist in Salesforce
Sync Salesforce lead/contact was run with update only sync mode, but the lead/contact was not found in the Salesforce instance, so there is nothing to update.
Did not run because company name could not be found
Sync Salesforce account was run, but a company name was not found associated with the session which is required for Salesforce account matching, so syncing cannot be done.
Did not run because account does not already exist in Salesforce
Sync Salesforce account action was run with update only sync mode, but there was no matching account found in the Salesforce instance, so there is nothing to update.
Did not run because this is not the first session for this visitor
"Only first session" is enabled for this playbook action, and it has already been run for this visitor, so it should not be run again.
Did not run because this is not the first session for this visitor
"Only first session" is enabled for this playbook action, and it has already been run for this visitor, so it should not be run again.
Did not run because this is not the first session for this company
"Only first session" is enabled for this playbook action, and it has already been run for this company, so it should not be run again.
Did not run because company account could not be found
Slack account notification action was triggered, but no company was associated with the session, so no notification is sent.
Error
Message
Description
Playbook was run but is not active
Playbook was triggered but it is not set as active.
Playbook company audience was not found
Company audience associated with playbook was not found in the workspace.
Playbook visitor audience was not found
Visitor audience associated with playbook was not found in the workspace.
Workspace does not have Account-Based Engagement enabled 
Account playbook was triggered to run, but the workspace does not have access to ABE.
Playbook does not have an audience set
Playbook was triggered to run, but does not have an audience saved with it.
Unexpected error encountered when running playbook
Sorry, we don't know what went wrong, but we are investigating!
Failed to initialize HubSpot client
Could not connect to the workspace's HubSpot instance.
Failed to update contact
Something went wrong when updating the HubSpot contact.
Failed to upsert contact 
Something went wrong when upserting the HubSpot contact.
Invalid sync mode
An unsupported sync mode was provided to a sync playbook action.
Failed to send timeline events
Something went wrong when creating HubSpot timeline events.
Failed to update company
Something went wrong while trying to update the company.
Failed to upsert company
Something went wrong while trying to upsert the company.
Failed to get Marketo program 
Could not find the Marketo program associated with the playbook action.
Failed to check if visitor exists in Marketo program
Something went wrong while checking if the visitor already exists in the Marketo program.
Failed to sync visitor to Marketo program
Something went wrong while syncing the visitor to the Marketo program.
Found cookie but failed to sync contact with cookie
Marketo cookie was found for the session, but something went wrong when syncing the session to the Marketo program.
This playbook action is not yet supported
An unsupported playbook action was triggered.
Failed while checking for existing Salesforce lead/contact
Sync Salesforce lead/contact action was run with update only sync mode, but something went wrong while checking the Salesforce instance for an existing lead/contact.
Failed while updating existing Salesforce lead/contact 
Something went wrong while updating the Salesforce lead/contact.
Failed to upsert Salesforce account 
Something went wrong while upserting the account in Salesforce.
Failed while creating new Salesforce lead/contact
Something went wrong while creating a new Salesforce lead/contact.
Failed while checking for existing Salesforce account
Sync Salesforce account was run with update only sync mode, but something went wrong while checking for a matching account in the Salesforce instance.
Failed to update Salesforce account
Something went wrong while updating the account in the Salesforce instance.
Failed to send event to Segment
Something went wrong while sending the event to Segment.
Failed to send Slack message
Something went wrong while sending the message to the Slack channel.
Failed to send event to webhook
Something went wrong while sending the event to Webhook.
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Navattic Field Mappings

Integrations

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TABLE OF CONTENTS

Info

Error

Message	Description
Running action	Playbook action has started running
Initiating [X] actions	Playbook was triggered and the actions associated with it have been deployed (not necessarily started yet).
Playbook has been initiated	Playbook was deployed (not necessarily started yet)
Contact synced successfully	HubSpot contact finished syncing successfully.
Timeline events ([X]) sent successfully	Timeline events were successfully created for the HubSpot contact corresponding to the session
Company synced successfully	Action for syncing the company completed successfully
Successfully synced contact to Marketo cookie	Marketo cookie was found for visitor and was successfully synced to the Marketo program
Successfully synced Pardot prospect	Sync prospect to Pardot was completed successfully.
Successfully synced lead/contact in Salesforce	Syncing Salesforce lead/contact completed successfully.
Successfully synced Salesforce account	Syncing Salesforce account completed successfully.
Successfully sent event to Segment	The session event was successfully sent to Segment.
Successfully sent Slack message	The session event was successfully sent to Segment.
Successfully sent event to webhook	The session event was successfully sent to the Webhook.
Did not run because the company did not match the audience	Company playbook was triggered by a session, but the session did not match the audience.
Did not run because the visitor did not match the audience	Visitor playbook was triggered by a session, but the session did not match the audience
Did not run because email and HubSpot cookie were missing for visitor	Sync contact or timeline events was triggered for HubSpot, but the session does not have an email or a HubSpot cookie associated with it, so a contact could not be found or created
Did not run because contact does not already exist in HubSpot	HubSpot sync contact action was triggered with update only sync mode, but the contact does not already exist in HubSpot, so there is nothing to update
Did not run because there are no company field mappings specified	Company sync action was run, but the integration configuration does not specify any field mappings, so there is nothing to do
Did not run because domain could not be found for the company	Company sync action was run, but there is no company domain associated with the company, so syncing cannot be done.
Did not run because company does not already exist in HubSpot	HubSpot sync company action was triggered with update only sync mode, but the company does not already exist in HubSpot, so there is nothing to update
Did not run because email could not be found	Sync visitor was triggered for Marketo/Pardot/Salesforce/Slack, but the session does not have an email associated with it, so syncing cannot be done.
Did not run because visitor does not exist in Marketo program	Sync Marketo visitor action was run with update only sync mode, but the visitor does not already exist in the Marketo program, so there is nothing to update.
Did not run because prospect does not already exist in Pardot	Sync Pardot visitor action was run with update only sync mode, but the visitor does not already exist in the Pardot instance, so there is nothing to update.
Did not run because lead/contact does not already exist in Salesforce	Sync Salesforce lead/contact was run with update only sync mode, but the lead/contact was not found in the Salesforce instance, so there is nothing to update.
Did not run because company name could not be found	Sync Salesforce account was run, but a company name was not found associated with the session which is required for Salesforce account matching, so syncing cannot be done.
Did not run because account does not already exist in Salesforce	Sync Salesforce account action was run with update only sync mode, but there was no matching account found in the Salesforce instance, so there is nothing to update.
Did not run because this is not the first session for this visitor	"Only first session" is enabled for this playbook action, and it has already been run for this visitor, so it should not be run again.
Did not run because this is not the first session for this visitor	"Only first session" is enabled for this playbook action, and it has already been run for this visitor, so it should not be run again.
Did not run because this is not the first session for this company	"Only first session" is enabled for this playbook action, and it has already been run for this company, so it should not be run again.
Did not run because company account could not be found	Slack account notification action was triggered, but no company was associated with the session, so no notification is sent.

Message	Description
Playbook was run but is not active	Playbook was triggered but it is not set as active.
Playbook company audience was not found	Company audience associated with playbook was not found in the workspace.
Playbook visitor audience was not found	Visitor audience associated with playbook was not found in the workspace.
Workspace does not have Account-Based Engagement enabled	Account playbook was triggered to run, but the workspace does not have access to ABE.
Playbook does not have an audience set	Playbook was triggered to run, but does not have an audience saved with it.
Unexpected error encountered when running playbook	Sorry, we don't know what went wrong, but we are investigating!
Failed to initialize HubSpot client	Could not connect to the workspace's HubSpot instance.
Failed to update contact	Something went wrong when updating the HubSpot contact.
Failed to upsert contact	Something went wrong when upserting the HubSpot contact.
Invalid sync mode	An unsupported sync mode was provided to a sync playbook action.
Failed to send timeline events	Something went wrong when creating HubSpot timeline events.
Failed to update company	Something went wrong while trying to update the company.
Failed to upsert company	Something went wrong while trying to upsert the company.
Failed to get Marketo program	Could not find the Marketo program associated with the playbook action.
Failed to check if visitor exists in Marketo program	Something went wrong while checking if the visitor already exists in the Marketo program.
Failed to sync visitor to Marketo program	Something went wrong while syncing the visitor to the Marketo program.
Found cookie but failed to sync contact with cookie	Marketo cookie was found for the session, but something went wrong when syncing the session to the Marketo program.
This playbook action is not yet supported	An unsupported playbook action was triggered.
Failed while checking for existing Salesforce lead/contact	Sync Salesforce lead/contact action was run with update only sync mode, but something went wrong while checking the Salesforce instance for an existing lead/contact.
Failed while updating existing Salesforce lead/contact	Something went wrong while updating the Salesforce lead/contact.
Failed to upsert Salesforce account	Something went wrong while upserting the account in Salesforce.
Failed while creating new Salesforce lead/contact	Something went wrong while creating a new Salesforce lead/contact.
Failed while checking for existing Salesforce account	Sync Salesforce account was run with update only sync mode, but something went wrong while checking for a matching account in the Salesforce instance.
Failed to update Salesforce account	Something went wrong while updating the account in the Salesforce instance.
Failed to send event to Segment	Something went wrong while sending the event to Segment.
Failed to send Slack message	Something went wrong while sending the message to the Slack channel.
Failed to send event to webhook	Something went wrong while sending the event to Webhook.