> ## Documentation Index
> Fetch the complete documentation index at: https://docs.navattic.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Slack

> Get real-time Slack notifications when prospects engage with your shared demos.

Stay in the loop when prospects engage with demos shared through Launchpad. With <Icon icon="slack" /> **Slack notifications**, reps receive direct messages from the Navattic Slack Bot as soon as someone views or interacts with a demo they've shared—enabling timely follow-ups at the right moment.

<Info>
  Slack notifications for Launchpad work differently than the general [Slack integration](/integrations/slack). Launchpad Slack notifications are sent as direct messages to individual reps, while the general integration sends messages to channels via Playbooks.
</Info>

# How it works

Slack notifications for Launchpad require both **admin-level setup** and **per-rep authentication**. Once configured, notifications are automatically enabled when reps toggle them on while creating share links.

## Setup overview

<Warning>
  **Slack notifications only work if the rep has authenticated their Slack account.** Even if notifications are toggled on when creating a share link, no notifications will be sent if the rep hasn't completed the personal authentication step.
</Warning>

<Steps>
  <Step title="Admin connects Slack workspace (one-time)">
    An admin connects Slack via OAuth at the workspace level. This creates a workspace-level integration with the Slack access token that enables notifications for all reps.

    Navigate to **Settings** > **Integrations** > **Slack** > **Connect** and authorize the Navattic app to access your Slack workspace.
  </Step>

  <Step title="Each rep authenticates their Slack account (one-time)">
    **Important**: Each rep must authenticate their individual Slack account once before
    they can receive notifications.

    This links their Slack account to their Navattic account and is a requirement for
    Slack notifications to work. Without this step, reps will not receive any Slack
    notifications even if they toggle notifications on when creating share links.

    Authentication happens automatically when you first enable
    Slack notifications in the share link settings. A new browser tab will open to complete
    the Slack OAuth flow, then close automatically once authentication is complete.
  </Step>

  <Step title="Create share links with notifications enabled">
    When creating a share link, toggle **Slack notifications ON** in the share link
    settings.

    Notifications are sent as direct messages from the Navattic Slack Bot to the rep who
    created the share link.
  </Step>
</Steps>

## Setting workspace defaults

Admins can configure default notification settings at the workspace or project level via Launchpad settings. These defaults determine whether Slack notifications are enabled by default when reps create new share links.

To configure defaults:

1. Navigate to **Launchpad** > **Settings** > **Share defaults**
2. Under **Alerts**, expand the **Slack alerts** section
3. Toggle the default notification settings for:
   * Visitor notifications
   * Re-share notifications

<Note>
  Workspace defaults only control whether notifications are enabled by default when creating new links. Notifications will only work if the rep has authenticated their Slack account in Step 2 above.
</Note>

## Notification types

Reps can receive the following types of Slack notifications:

* **Visitor notifications**: Get notified when someone views or engages with a demo you've shared
* **Re-share notifications**: Get notified when a recipient shares your demo with other stakeholders (if the demo share button is enabled)

## Troubleshooting

If you're not receiving Slack notifications:

1. **Verify you've authenticated your Slack account**: Navigate to **Settings** > **Integrations** > **Slack** and confirm your account is connected
2. **Check that Slack notifications are enabled on your share link**: When creating or editing a share link, ensure the Slack notifications toggle is turned on
3. **Confirm the admin has connected the workspace**: The workspace-level Slack integration must be set up by an admin before individual reps can authenticate

## Related resources

<CardGroup>
  <Card title="Email alerts" icon="mail" href="/launchpad/tracking/email-alerts">
    Learn about email notifications for demo engagement
  </Card>

  <Card title="Customize share defaults" icon="settings" href="/launchpad/share/defaults">
    Configure default notification settings for your team
  </Card>

  <Card title="General Slack integration" icon="slack" href="/integrations/slack">
    Set up channel-based Slack notifications via Playbooks
  </Card>
</CardGroup>