> ## Documentation Index
> Fetch the complete documentation index at: https://docs.navattic.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Ride Along

> Use a Live Agent to assist during sales calls, either listening in the background or joining the video call.

Ride Along is a desktop feature that places a Navattic Live Agent on your sales calls. The agent listens to the conversation and can show demo flows on screen when you need them, without interrupting your call.

## How Ride Along works

When you start a Ride Along session, you choose whether the agent listens from your computer or joins your video call directly.

* **Listen from this computer**: The agent runs on your Mac and hears the call through your microphone. Only you see the Ride Along bar. Use this for phone calls or when you do not want to admit a bot to the video call.
* **Join the meeting**: Paste a Zoom, Google Meet, Teams, or Webex link and the Live Agent joins as a participant. Everyone on the call sees the agent. The agent speaks only when you ask it to or when it presents a flow.

## Start a Ride Along session

**1. Open the Ride Along bar**

Click the Navattic icon in your menu bar to open the Ride Along bar.

**2. Pick an agent**

Select the Navattic Agent you want to use from the **Agent** dropdown in the setup panel.

**3. Add a meeting link (optional)**

To bring the agent into a video call, paste the meeting URL into the **Meeting link** field. Leave it blank to listen from your computer only.

**4. Start the session**

Click **Join meeting** if you added a meeting link, or **Start listening** to begin without a meeting link.

The bar shows **Starting** with a spinning indicator while the session connects. Controls appear once the agent is ready to listen.

## During a session

Once the session is ready, the Ride Along bar shows your session controls.

**Without a meeting link (local listening)**

* **Stop**: Ends the session.
* **Mute / Unmute**: Pauses and resumes microphone listening. Use this if you want to type a question instead of speaking.
* **Timer**: Shows how long the session has been running.

**With a meeting link (bot in call)**

* **Agent name and status**: Shows the Live Agent's name and connection state. A green dot means connected.
* **Mute / Unmute**: Mutes or unmutes the Live Agent's microphone in the meeting.
* **Remove from call**: Takes the Live Agent out of the video call while keeping your local session running.
* **Timer**: Shows how long the session has been running.

## The Live Agent in your meeting

When the Live Agent joins a video call, it enters the meeting quietly and does not introduce itself. It only speaks when you ask it to or when it presents a flow to the group.

## End a session

To end a session, click **Stop** in the Ride Along bar, or open the app menu by clicking the Navattic logo and selecting **End session**.


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