> ## Documentation Index
> Fetch the complete documentation index at: https://docs.navattic.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Knowledge and resources

> Give your agent product context, documentation, FAQs, pronunciations, and shareable resources.

Supply the agent with knowledge about your product through the **Knowledge** tab in the Navattic Agent editor. The more context the agent has, the better it can answer questions and demonstrate relevant features.

## Product context

Product context is general information about your product, key features, and value propositions. This helps the agent understand what to demonstrate and when. Click **Upload context** to have Copilot extract context automatically from a website URL or an uploaded document (PDF, Word, or text file). Copilot shows you a preview of the extracted content before applying it.

## Knowledge resources

Add documentation, support articles, or other materials that the agent can reference.

When you add a URL, Navattic crawls the site and formats the content for the agent to reference during demos. Full-website crawls appear as a single entry for the hostname. Click the entry to open a page browser where you can browse and search all crawled pages, organized by folder.

To manage a source, hover over it and click the **...** menu. Available actions depend on the source type:

| Action           | Text | URL | File |
| ---------------- | ---- | --- | ---- |
| Edit information | Yes  | Yes | Yes  |
| Refresh source   | No   | Yes | No   |
| Download source  | No   | No  | Yes  |
| Flag as outdated | Yes  | Yes | Yes  |
| Remove           | Yes  | Yes | Yes  |

Flag a source as outdated to mark it for review without removing it from the agent's context immediately.

## FAQs

Common questions and their answers help the agent respond accurately to frequently asked questions.

## Pronunciations

Control how your agent pronounces specific words during voice synthesis. Use this for product names, technical terms, or brand names that the voice model might mispronounce by default.

Each entry has two fields:

* **Term**: The word or phrase as it appears in your product content (for example, "Navattic")
* **Pronunciation**: A phonetic respelling using hyphens to separate syllables (for example, "nuh-VAT-ick"). Capitalize syllables to indicate stress for your own reference; the agent normalizes the spelling before sending it to the voice model.

Pronunciations are applied automatically to everything the agent says. You do not need to add them to scripts or instructions separately.

## Sharing resources during demos

Resources are links and files you pre-configure in the **Knowledge** tab that the agent can drop into the chat panel as rich-preview cards at the right moment in a conversation.

When the agent determines that a resource is relevant, based on what the prospect is asking about and the **When to share** guidance you provide, it automatically sends the card into the chat. The prospect sees the title, a short description, and for links, a thumbnail preview. They can open the link in a new tab or download the file without leaving the demo.

A badge on the chat toggle shows how many new resources have been shared while the panel is closed, so prospects don't miss them.

### Adding a link resource

<Steps>
  <Step title="Open the Resources section">
    In the Navattic Agent builder, open the **Knowledge** tab. Scroll to the **Resources** section
    and click **Add link**.
  </Step>

  <Step title="Enter the URL">
    Paste the link URL. Navattic automatically fetches the page title, description, and preview
    image. You can edit any of these fields.
  </Step>

  <Step title="Fill in the details">
    * **Title**: The headline shown on the chat card (required). - **Description**: A short summary
      shown beneath the title on the card (optional but recommended). - **When to share**:
      Instructions for the agent describing when to surface this resource, e.g. *"When the prospect
      asks about pricing tiers or wants enterprise pricing."*
  </Step>

  <Step title="Save">
    Click **Save**. The resource appears in the Resources list and is immediately available to the
    agent.
  </Step>
</Steps>

### Adding a file resource

<Steps>
  <Step title="Open the Resources section">In the **Knowledge** tab, click **Add file**.</Step>

  <Step title="Upload the file">
    Drag a file into the upload area or click to browse. Supported formats are the same as knowledge
    base documents (PDF, Word, plain text).
  </Step>

  <Step title="Fill in the details">
    * **Title**: The name shown on the chat card (required). - **Description**: A short summary
      visible to the prospect (optional). - **When to share**: Instructions for the agent, e.g. *"When
      the prospect asks for the security overview or SOC 2 report."*
  </Step>

  <Step title="Save">
    Click **Save**. The file is uploaded and the resource is available to the agent immediately.
  </Step>
</Steps>

<Tip>
  The **When to share** field is the most important part of each resource. Be specific about the
  conversation signals that should trigger sharing. Vague guidance leads to the agent sharing too
  broadly or not at all.
</Tip>

<Note>
  Each resource is only shared once per session. If the agent determines the same resource is
  relevant a second time, it will not resend it.
</Note>