> ## Documentation Index
> Fetch the complete documentation index at: https://docs.navattic.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Navattic Agents
> Conversational agents for sales.
Navattic Agents are AI-powered voice agents that can walk prospects through your product in real-time. Using voice interaction and capture playback, Navattic Agents provide an interactive, personalized demo experience that adapts to each visitor's questions and interests, in their own language, on their own schedule.
## How Navattic Agents work
Navattic Agents combine several capabilities to create interactive product demonstrations:
1. **Voice conversation** - Visitors speak naturally with an AI agent that understands questions and responds in real-time
2. **Text input** - Visitors can type their questions and responses instead of speaking, making demos accessible in quiet environments or for visitors who prefer not to use their microphone
3. **Capture playback** - The agent navigates through pre-recorded captures of your application, guiding visitors through relevant features and flows
4. **Personalized guidance** - Each demo adapts based on the conversation, showing relevant features and answering specific questions
When a visitor starts a Navattic Agent, they're connected to an interactive session where the AI agent guides them through captures of your product while having a natural conversation (by voice or text) about their needs and interests.
## Use cases for Navattic Agents
Navattic Agents are particularly effective for scenarios where personalization and interactivity matter most:
**The problem**: Your sales team can't be available around the clock, causing you to miss prospects in different time zones.
**How Navattic Agents help**: Provide live product demonstrations around the clock, even when your sales team is offline. Add a Navattic Agent option alongside your demo request form so prospects can choose an instant AI-guided demo instead of waiting. Configure after-hours routing to direct visitors to a Navattic Agent rather than a "we'll get back to you" message, capturing high-intent traffic that would otherwise go cold.
**The problem**: Language barriers limit your ability to engage global prospects without hiring multilingual sales staff.
**How Navattic Agents help**: Deliver demos in any language and engage global prospects without adding operational overhead. The agent localizes explanations, answers questions, and runs the demo environment in the visitor's language. Create localized landing pages for key markets, use geo-detection to route visitors to demos in their preferred language, or equip regional sales teams with multilingual Navattic Agent links for outbound prospecting.
**The problem**: Sales teams spend too much time on discovery calls with prospects who aren't familiar with the product basics.
**How Navattic Agents help**: Let the agent handle initial product education and qualification, so your sales team can focus on high-value conversations. Send Navattic Agent links before scheduled calls so prospects arrive already familiar with your product. Use engagement data like session duration, questions asked, and features explored to enrich lead scores and prioritize follow-ups. Prompt engaged prospects to book a call immediately after their demo session while interest is at its peak.
**The problem**: Complex workflows or technical features are difficult to explain without real-time interaction and demonstration.
**How Navattic Agents help**: Guide prospects through complex workflows or technical features that benefit from real-time explanation. Link Navattic Agents from your documentation so users can see features in action as they read. CSMs can share feature-specific demos to help customers unlock value from underutilized parts of your product, scaling customer education without requiring live walkthroughs for every request.
**The problem**: High-touch demos don't scale for smaller deals, and technical sales bandwidth is too limited to cover every prospect.
**How Navattic Agents help**: Enable SMB customers to have a stellar sales experience, as if they had a demo from a top SE, without requiring dedicated sales engineering resources. Route demo requests from smaller companies (e.g., fewer than 15 employees) to an automated email with the Navattic Agent link, or direct them to a thank you page with an embedded demo for instant access. Equip SMB reps with Navattic Agent links they can share directly, delivering consistent, high-quality demonstrations while maintaining a personal touch.
## Build your first Navattic Agent
Building a Navattic Agent involves setting up an environment, configuring the agent's behavior, and publishing it for visitors:
Create and manage the captures and flows your agent navigates during demos.
Configure the agent's objective, personality, guidelines, and guardrails.
Structure the demo into stages with topics, starters, and outcomes.
Give the agent product context, documentation, FAQs, and shareable resources.
Customize the avatar, welcome screen, calls to action, and scheduling.
Preview your agent, manage versions, and publish it to visitors.
## Best practices
Follow these guidelines to create effective Navattic Agents:
**Start with clear objectives**: Define specific goals for your agent before configuring behavior. What should prospects learn? What actions should they take?
**Provide comprehensive product context**: The more information you give the agent about your product, the better it can answer questions and demonstrate relevant features.
**Test thoroughly before sharing**: Run through several demo sessions yourself to ensure the agent behaves as expected and can handle common questions.
**Review session transcripts regularly**: Check actual conversations to identify gaps in the agent's knowledge or opportunities to improve responses.
**Update content as your product evolves**: When you add features or change pricing, update your Navattic Agent's product context to keep information current.
**Set appropriate guardrails**: Be specific about what the agent should not promise or claim, especially around pricing, custom features, and implementation timelines.
## Frequently asked questions
Navattic Agents support multiple languages including English, Spanish, French, German, Japanese, and more. Select your preferred language when creating the demo.
The agent will acknowledge uncertainty and, based on your guardrails, either redirect to
documented information or suggest connecting with your sales team for specific questions.
Edit the draft version and click Publish when ready. The published version will update with your
changes while maintaining your demo URL.
Navattic Agent sessions support up to 60 minutes of conversation time. Sessions automatically end at the 60-minute mark, so plan your demo flows with that limit in mind. Most demos run well under this. The limit exists as a safeguard for unusually long sessions.